Site Survey

We examine the equipment in your office and make the recommendations for any upgrades that are needed. The site survey is an examination of your infrastructure from the ground up. It includes validation of your existing data wiring and consideration of future growth. We determine if your existing computers and hardware can be used, and when new equipment is needed we recommend the best in business-class hardware. SPINEN does not resell computers and servers. Our objectivity allows us to help you determine the best solution for your practice, whether you prefer Dell, HP, or IBM equipment. Our thorough survey forms the basis of a formal proposal with precise cost and production schedule estimates. We don't offer cookie-cutter solutions; our network design is tailored to meet the unique needs of your practice, large or small. From the very beginning, SPINEN acts as a collaborative partner by listening to you.

Hardware Installation

Any necessary hardware that is required to run eCW is installed, tested, and prepared for your network check. SPINEN technicians bring a wealth of expertise to every eCW installation. You can count on our experience for a secure and reliable network. Your patients depend on you - you should be able to depend on your data infrastructure. SPINEN's services go beyond basic installation. Do you need to migrate data from an old EMR system, or scan documents into your eCW network prior to training day? We can help you do that, so that immediately after receiving eCW training, your practice is ready to serve your patients.

Network Check

eCW Staff performs a test that evaluates different aspects of your network and hardware to qualify it for the installation of eCW. We are on site to make any adjustments and optimizations to the network as required.

Our proactive, hands-on approach means a SPINEN representative is in your office for each critical step of the transition to your new EMR system, working hand-in-hand with eCW technicians to make sure your network is ready to perform flawlessly with eClinicalWorks software.

ECW Installation

After your network check, the eCW installation begins. We monitor the installation and perform any debugging that might be required at this stage.

eClinicalWorks technicians perform the eCW software install remotely. SPINEN technicians are in your office during the installation, to offer assistance and function as the "eyes and hands" of the eCW technicians. Think of it as a consult during a surgical procedure; two sets of experts, SPINEN and eClincialWorks, working collaboratively to provide superlative service.

Training

eClinicalWorks begins training your staff on using the EMR software. We are present to supplement the material covered by eCW as well as answer any other questions regarding the installation and the system itself.

The best client is an informed client. You need to know how the eCW software works, and eClinicalWorks trainers help you learn that. But you also need to know about scanning, faxing, file sharing and storage, data backup, and printing--and SPINEN is there to make sure that you and your staff are adept with all the features and functions of your network.

Future Support

SPINEN provides prompt solutions to any issues that you may encounter in the future. Our work isn't done once your network is installed. We can provide ongoing support for your network on a contract basis for budgetable, cost-effective service, or you can call us as needed. SPINEN acts as a liaison with eClinicalWorks tech support to expedite troubleshooting tasks if you experience a problem. Too many times IT vendors blame each other for problems. We don't point fingers; we partner. Let us help you find the best solution for ongoing support of your network.